ug123Terms of Use

When you open an account on ug123, you agree to our terms governing account use, deposits, withdrawals, and dispute resolution. We outline these commitments transparently so you understand your rights and our obligations to you.

These terms apply to all users accessing ug123 via mobile app (Android APK), iOS browser, or desktop web interface. Our services are available only where local law permits. You are responsible for verifying that your access and use of ug123 comply with your jurisdiction's regulations.

Account Opening and Verification on ug123

To open an account on ug123, you provide your email address, create a password, and verify your phone number via SMS. This initial step confirms your contact information. Next, you complete Know Your Customer (KYC) verification by submitting identity documents—typically a national ID, passport, or equivalent government-issued credential. We use this information to verify your identity and comply with anti-money-laundering regulations.

Our ug123 platform processes KYC verification within a standard business timeframe, typically several hours, though processing may extend during peak periods or holidays such as Idul Fitri or Idul Adha. We encrypt all identity data and store it securely on our servers. We do not share your personal information with third parties except where required by law.

Deposits and payment methods on ug123

We accept deposits via multiple payment methods: DANAe-wallet, mobile banking, local payment, online paymente-wallet, and direct bank transfer (mobile banking, local payment, online payment, e-wallet). When you deposit on ug123, funds are credited to your account immediately (for mobile wallet methods) or within standard banking timeframes (for bank transfers). We confirm all deposits in your account history.

Our ug123 platform does not charge deposit fees. However, your payment provider (bank or wallet) may impose its own fees—these are outside our control. We recommend checking your provider's terms before depositing.

Withdrawals and review windows

You can request a withdrawal from your ug123 account at any time. When you submit a withdrawal request, we review it against your account history, recent activity, and funding source to prevent fraud and ensure regulatory compliance. This review typically completes within a standard business window, though timelines may extend if additional verification is needed.

Once approved, we process your withdrawal to the original payment method you used for deposits. We do not allow withdrawals to new external accounts without additional verification for security reasons. Withdrawal processing times depend on your payment method; mobile wallet withdrawals typically complete faster than bank transfers.

Account security and two-factor authentication

Your ug123 account is protected by a password. We recommend using a strong, unique password and enabling two-factor authentication (2FA) in your account security settings. With 2FA active, logging in from a new device requires a verification code sent to your registered email or phone. This protects your account if your password is ever compromised.

If you forget your password, use the "Reset Password" link on the ug123 login screen. We send a secure recovery email that expires after one hour. Click the link, create a new password, and log back in. We do not store passwords in plain text; all passwords are encrypted on our servers.

Gaming rules and settlement on ug123

Each game type on ug123—sportsbook markets (Liga 1, Piala Indonesia, Piala AFF), live-dealer tables, slots, and esports—has specific rules and settlement procedures detailed in each game's information section. When you place a wager, you accept those rules. We settle all wagers according to official results or game outcomes; we do not manipulate results.

If you dispute a settlement decision, contact our support team with details of the wager, the match or game, and your concern. We investigate all disputes fairly and transparently.

1. Create your ug123 account

   Register with email and password; verify your phone number.

2. Complete KYC verification

   Submit identity documents; we process verification typically within hours.

3. Enable two-factor authentication

   Add 2FA in your security settings for additional account protection.

4. Deposit funds and start using ug123

   Choose a payment method; funds arrive in your account immediately or within standard timeframes.

Our ug123 Policies and Commitments

Data protection and privacy

On ug123, we protect your personal data through encryption, secure servers, and restricted access. Your identity documents, payment information, and account activity are encrypted both in transit and at rest. We do not sell or rent your data to third parties. We may share information with payment providers (for deposit/withdrawal processing) and regulators (if required by law), but never for marketing or advertising without your consent.

For full details on how we handle your data, see our Privacy PolicyWe encourage you to review it in full.

Prohibited conduct on ug123

We prohibit the following conduct on ug123:

• Creating multiple accounts per person (one account per verified identity)
• Using another person's account or identity
• Attempting to manipulate odds, game outcomes, or settlement decisions
• Money laundering, fraud, or other illegal activity
• Accessing ug123 from jurisdictions where our services are prohibited by law
• Using automated bots or scripts to access the platform

If we discover prohibited conduct, we reserve the right to suspend or close your account and forfeit any balance held without refund. We may also report suspected illegal activity to relevant authorities.

Bonus terms and promotions on ug123

We periodically offer bonuses or promotional credits on ug123. Each promotion carries specific terms—minimum deposit amounts, wagering requirements, game restrictions, and expiration dates. We clearly display these terms when you receive a bonus. By accepting a bonus on ug123, you agree to its terms. If you have questions about a bonus, contact our support team before accepting it.

Dispute resolution and complaints

If you have a complaint or dispute regarding your ug123 account, settlement, or any aspect of our service, contact our support team. We investigate all complaints fairly and aim to resolve issues promptly. If you're unsatisfied with our resolution, you may escalate your complaint; we have an internal appeals process detailed in our Legal Notice

Jurisdiction and governing law

Our ug123 services are available only where local law permits. We do not offer our services in jurisdictions where online gaming or wagering is prohibited. You are solely responsible for verifying that your access and use of ug123 comply with your own jurisdiction's laws. If you access ug123 from a prohibited jurisdiction, we may suspend or close your account without notice.

These terms are governed by the laws of the jurisdiction in which ug123 operates. Any disputes arising from these terms or your use of ug123 are subject to the dispute resolution process outlined in our Legal Notice.

Changes to our ug123 terms

We may update these terms periodically to reflect changes in our service, legal requirements, or platform improvements. We notify you of material changes via email or in-app notification. Your continued use of ug123 after such changes constitutes acceptance of the updated terms. We encourage you to review these terms regularly.

ug123 is committed to operating transparently and fairly. These terms reflect our commitments to you—protecting your data, handling your funds securely, settling wagers honestly, and resolving disputes promptly. If you have questions about any aspect of these terms, contact our support team via the Contact page or in-app messaging.